No returns are allowed.

Manoranjitham allows an exchange only if the product is damaged or defective and an exchange request is raised within 2 days of receiving the product by contacting customer care via call or email.

Customer should send such product(s), within 7 (Seven) working days of receiving it, subject to the condition that, such product(s) is/are returned in a saleable condition with the price and info tags intact, the original folds and packaging retained, in an undamaged/unused condition.

Note: Please do not accept the delivery of the product if you see the packaging has been damaged in any way or form. Reject the order and call our customer service immediately.

While we encourage to take a video of the beautiful unboxing experience, we recommend you to make sure you take a video when opening the package as it can be used if an exchange request has to be placed.

In order to initiate the process of exchanging the products purchased on the Website in accordance with the 7 (Seven) working days return policy, the customer has to raise the exchange request by contacting the customer desk via email or phone within 2 days of receiving the product.

Notwithstanding to any of the above policies, no Customer requests for exchange of products purchased on the Website will be entertained.

Damages occurred due to improper product care and usage can be voidable as per Manoranjitham's exchange policy.

Replacement of the products tendered on the Website is subject to inspection and checking by Manoranjitham's assigned quality check team.

We have outlined the following procedure for a hassle free return:

Customer must raise the request by writing to us at info@manoranjitham.com.explaining the issue along with an image of the product. Following the acceptance of the request from Manoranjitham team to return, Customer must immediately courier the product to the designated address

Manoranjitham
Villa 101, Praneeth Pranav Leaf, Bachupally, Hyderabad, Telangana, India - 500090

within 7 (Seven) working days of receiving the product (date of delivery) Any further requests for return will not be entertained after such period. Customer must mention his/her name, order number and mobile number, on the top of the packaging in which the product is couriered in accordance with the aforementioned procedure. Customer must ensure that the original receipt/invoice is included with the product when sending it to Manoranjitham through designated courier.

If Customer is sending the product intended to be returned back by post, returns should only be sent through a company designated carrier. If the Customer has any questions in this regard, he/she may feel free to contact Manoranjitham at info@manoranjitham.com.

If the Customer decides to send us an e-mail, it must contain the comprehensive details of Rachapalli the defects/complaints of the product delivered to you. Please note that manoranjitham shall examine the returned products for all such defects/variations, on the basis of the Customer’s e-mails. Defective or Faulty Product

If Customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, Customer is advised not to accept such product. Customer is advised to immediately get in touch with Manoranjitham at info@manoranjitham.com. Upon Manoranjitham being satisfied at its sole discretion that the product was not damaged by any actions on the part of the Customer and after inspecting the product for signs of use, Manoranjitham shall either issue credit note or exchange/replace the product.

Colour, Handwork, Specifications and Description

The details of the products or product specifications (weight, colour, handwork, size etc.) as mentioned on the website are only approximate values, any request for return based these attributes will not be entertained.

The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.

The Customer must be aware of the description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description - either Short or Long Description. While placing an order the Customer is advised to keep in mind about minor variations in color that can occur due to various reasons. Manoranjitham tries its best to reproduce the exact color of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.

Cancellation of Order

Customer might not be able to cancel any order placed on the Website, once it has been processed or approved by Manoranjitham. In the event, Customer intends to cancel any purchase order placed on the Website at any time before the order has been approved, he/she must immediately email Manoranjitham with Order Number in the subject line (CANCEL)at info@manoranjitham.com to place a cancellation request. If the item has been approved, cancellation request will not be processed.

Refunds

Manoranjitham at its sole discretion reserves the right to decide the form of refund i.e. credit note or an offer of exchange that would be provided to the Customer. Further, Manoranjitham would endeavour to accomplish the Customer’s refund processing within 7(Seven) working days from the receipt of product from the Customer in this regard. Customer can get in touch with Manoranjitham at info@manoranjitham.com. in order to enquire any further information in this regard.

Dispute Resolution

In case of any dispute regarding any cancellation, refunds or return under this Policy, the Customer can contact Manoranjitham at info@manoranjitham.com.However, the decision of Manoranjitham such case shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Hyderabad jurisdiction of Telangana, India. In any event, Manoranjitham's liability shall be restricted to the price of the product in question.For any questions regarding this Policy, Customer can write to Manoranjitham at info@manoranjitham.com.